Returns & Exchanges

Your Satisfaction is Our Priority

At Sophia’s Bags, I take great pride in the quality and craftsmanship of every bag I create. If for any reason you are not completely satisfied with your purchase, I’m here to help.

Returns

• Timeframe:
  You have 14 days from the date you receive your bag to initiate a return. If 14 days have passed since your purchase, unfortunately, I can’t offer you a refund or exchange. Cancellations are valid 24 hours after ordering.
• Condition:
  To be eligible for a return, your bag must be unused, in the same condition that you received it, and in its original packaging.
• Process:
  To start a return, please email me at support@sophiabags.com with your order number and a brief explanation of why you’d like to return the item. I will provide you with instructions on how and where to send your return.

Refunds

• Inspection:
  Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also inform you of the approval or rejection of your refund.
• Processing:
  If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact me at support@sophiabags.com

Exchanges

• Damaged or Defective Items:
  I only replace items if they are defective or damaged. If you need to exchange it for the same item, email me at support@sophiabags.com and I will assist you with the exchange process.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.